Return policy

14 Day Return Policy

First, we owe you a "thank you!" for shopping with LunchVolt. Nothing makes us happier than satisfied customers and we will always do our very best to deliver an amazing product and stellar customer experience.

For any purchase made directly through LunchVolt.com, we offer a 14-day money back guarantee. If you are not happy with your purchase, simply follow these easy steps for a full refund minus shipping costs.

Holiday Returns: For orders placed between Nov 1st to Dec 25th of any year, returns are eligible until the next January 15th. Other than the extended date, Holiday Returns follow the same other policies as standard returns.

  1. Contact us via our website within 14 days of delivery to request a return. support@lunchvolt.ca
  2. After approval from our customer service team, safely package and ship all purchased items back to us within 7 days at :

LunchVolt [1 Av viger O, H2Z1E6, Montréal, Québec]

The customer is responsible for shipping the returned items back to LunchVolt, including packing and all shipping fees. Returns must be shipped within 7 days of return approval. Shipping delays beyond customer control will not automatically invalidate the return.

  1. We will give you a refund depending on the condition of the return :
  • If the box is unopened, the customer receives a full refund minus shipping costs
  • If the box is opened, an automatic $15 restocking fee is deducted from the refund. This is because we cannot restock the meal containers once they have left our facility, for health and safety reasons. This applies even if the containers still have their plastic covers. Refunds are processed within 5–10 business days after receipt and inspection of the returned item.

Returns may be denied if products are not shipped back with all the parts and accessories originally included with the purchase or if the items have been modified, damaged, or tampered with. Furthermore, we will not accept returns with food stains or spills. We retain the right to decline any returns with damaged items or charge a restocking fee of 20% of the original price of the products.

Please ensure your unit is disinfected, clean, and void of food spills, dirt, stains, and other impurities as per courtesy for our Support team.

Please ensure that your unit is wrapped and packaged properly with bubble wrap or foam. We are not responsible for any damages during shipment resulting from improper packaging by the customer and repairs on such damages may be completed with an additional fee.