Warranty Policy

Every LunchVolt comes with a free 6 month warranty for the base unit and the included battery, for any manufacturing defects. The warranty period begins on the date of delivery to the original purchaser. Customers must provide proof of purchase to claim warranty service. Warranty applies only to the original purchaser and is non-transferable. This warranty can be extended by purchasing an Additional Period (when available), or via promotional events and sales. The battery's warranty coverage is included within the 6 month period.

The warranty does not cover any problem that is caused by water damage, impact, drop or any other malfunctions or damages not resulting from manufacturing defects. The warranty does not cover losing the unit due to misplacement, forgetfulness, theft, or seizure. Accessories are covered for 6 months max. This includes but not limited to, lids, meal containers, insulated bags, extra batteries and chargers, car inverters, bottles, tumblers, ice packs, and utensil sets. The warranty does not guarantee functions of the mobile app on your specific phone or tablet, if available. Damages caused by the use of any charger, battery, or meal container not originally purchased from LunchVolt automatically voids the warranty. Any attempt to disassemble, open, modify, or otherwise misuse the product or accessories in any way voids the warranty. Repair fees for damages not under the warranty start at $30 and may increase based on the extent of the repair. An estimate will be provided prior to service. This includes any replacement parts, labor, and return shipping. The customer is responsible for shipping the unit back to us for repairs. In order to claim warranty, an image of the entire product must be provided. Zoomed in or cropped images alone can be rejected, since full verification of the damaged part may not be possible. Do NOT throw away broken parts without instructions from a support agent, otherwise your warranty may be at risk.

To obtain warranty service, follow these simple steps:

  1. Contact us via our website and send us a notification.
  2. We will get in touch with you so we can help determine the problem and find the most appropriate solution for you.
  3. Ship your base unit to our address with the shipping service of your choice :

LunchVolt [1 Av viger O, Montréal, H2Z1E6 ]

  1. We will repair your unit when received and ship it back to you as quickly as possible. The customer is responsible for shipping fees when sending the unit back for repairs, but LunchVolt will cover the shipping cost of the repaired unit back to your address.

Please ensure your unit is disinfected, clean, and void of food spills, dirt, stains, and other impurities as per courtesy for our Support team.

Please ensure that your unit is wrapped and packaged properly with bubble wrap or foam. We are not responsible for any damages during shipment resulting from improper packaging by the customer and repairs on such damages may be completed with an additional fee.

Extend your Warranty

When available, you can extend the included warranty for an additional price. Simply select the "Extended Warranty" option when you select your model and add your desired option to your Cart. The extended warranty covers all the same items as the included warranty. Extended warranty can only be purchased within 30 days of the purchase date. The availability of extended warranties may not always be an available option.